Frequently Asked Questions (FAQ) – ArabianDeal.com 📦

If your question isn’t listed here, feel free to contact us via our support page or live chat.

🔍 General Information

1. What is ArabianDeal.com?

ArabianDeal.com is a UAE-based eCommerce platform offering exclusive deals on fashion, electronics, home goods, and lifestyle products. We are committed to providing high-quality products at unbeatable prices with fast delivery across all Emirates.

2. Is ArabianDeal.com available outside the UAE?

Currently, ArabianDeal.com delivers only within the United Arab Emirates, including Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah. Stay tuned for regional expansion announcements.

🛍️ Orders & Shopping

3. How do I place an order on ArabianDeal.com?

1. Browse the product catalog or use the search bar.
2. Select your item and click “Add to Cart.”
3. Go to your cart and click “Proceed to Checkout.”
4. Enter your shipping address and payment method.
5. Confirm the order — you’ll receive an email confirmation instantly.

✅ Tip: Create an account for faster checkouts and order tracking.

4. Can I place an order without creating an account?

Yes, guest checkout is available. However, registering an account helps you:

• Track orders
• Save delivery addresses
• Get exclusive offers
• Manage returns more efficiently

5. Can I change or cancel my order after placing it?

You can request a change or cancellation within 1 hour of placing the order by contacting our support team via live chat or email. After that, the order may already be in processing or shipped.

🚚 Shipping & Delivery

6. What are the delivery times?

• Standard Delivery: 2–3 working days across the UAE
• Express Delivery (select items): Same-day or next-day in Dubai & Abu Dhabi

Note: Remote areas may take slightly longer.

7. How much does shipping cost?

• Orders over AED 200: Free standard shipping
• Orders below AED 200: Flat AED 20 delivery fee
• Express delivery charges vary by location and urgency

8. How can I track my order?

Once your order ships, we’ll send you an email and SMS with a tracking number and link. You can also log in to your account and check “My Orders” for live tracking updates.

9. Do you offer delivery on weekends?

Yes, weekend deliveries are available in most cities, especially for express orders. Our logistics partners operate 7 days a week.

💳 Payments

10. What payment methods are accepted?

ArabianDeal.com offers secure payment options, including:

• Cash on Delivery (COD)
• Credit/Debit Cards (Visa, Mastercard)
• Apple Pay / Google Pay
• PayTab (Secure Gateway)
• Buy Now, Pay Later (coming soon)

11. Is it safe to use my card on ArabianDeal.com?

Absolutely. Our site is protected with SSL encryption and PCI-DSS-compliant gateways like PayTabs to ensure your transactions are 100% secure.

12. Can I pay in installments?

We’re working on bringing “Buy Now, Pay Later” and 0% installment options with top UAE banks. Stay subscribed to our newsletter for updates.

🔄 Returns & Refunds

13. What is your return policy?

We offer a 2-day return window on most items. Items must be:

• Unused and in original packaging
• With tags, warranty cards, and accessories (if applicable)
• Electronics must not be activated

📦 To initiate a return, log in to your account or contact support.

14. Are there any items not eligible for return?

Yes, the following items are non-returnable for hygiene and safety reasons:

• Personal care items (trimmers, toothbrushes)
• Undergarments
• Opened cosmetics
• Food and perishable goods

15. When will I get my refund?

Refunds are processed within:

• 5–7 working days for card payments
• 7–10 working days for COD refunds (via bank transfer or store credit)
• Store credit can be used instantly on your next purchase

🧾 Invoices, Warranties & Guarantees

16. Will I receive a VAT invoice?

Yes, all orders include a VAT-compliant invoice. You can download it from your account or request it from customer support.

17. Do products come with a warranty?

Yes, most electronics and appliances come with 1-year UAE warranty (unless otherwise specified). Warranty details are listed on the product page.

🎁 Promotions & Offers

18. How do I use a discount or promo code?

During checkout:

1. Enter your promo code in the “Discount Code” field
2. Click “Apply” to view the new price
3. Complete your purchase

Promo codes cannot be combined with other offers unless specified.

19. What is Deal of the Day?

Every day, we offer exclusive deals on selected products — up to 70% off. These are limited-time offers and change daily.

🔔 Enable push notifications or subscribe to our newsletter to stay updated.

👨‍💼 Customer Support

20. How can I contact ArabianDeal support?

• Live Chat: Available 9 AM – 6 PM GST, 5 days/week
• Email: support@arabiandeal.com
• Phone: +971-504588786
• Contact Form: www.arabiandeal.com/contact

📱 Mobile App

21. Do you have a mobile app?

Our iOS and Android apps are launching soon. Enjoy:

• Faster checkouts
• App-only discounts
• Mobile order tracking
• Push notifications for new deals

🛡️ Privacy & Security

22. Is my personal information secure?

Yes. ArabianDeal.com follows strict data protection policies. We do not share or sell your personal data. All transactions are encrypted.

Read more in our Privacy Policy.

📌 Final Tips

• Always double-check your address at checkout
• Check your email for order confirmation
• Keep your invoice for warranty/returns
• Follow us on Instagram @ArabianDealUAE for daily giveaways 🎉

Still have questions?
Message us on live chat or email us at support@arabiandeal.com — we’re always here to help you with your online shopping journey in the UAE.